Dolist Customer Department: the guarantee of your operational success

Our Customer Department is at the centre of your relationship with Dolist teams.

As a single point of entry, it coordinates all your interactions with our services to ensure that your experience as a Dolist customer is the best it can be.

How does the Customer Department work?
Levels of service Customer Department

3 levels of service, from standard support to a customised approach

  • Onboarding as a new customer including support from the initiation phase to the launch of your project, as well as assistance with the tools.
  • Customer Support for functional assistance in the use of Dolist technologies and operational assistance in the implementation of your campaigns.
  • Customer Success Manager for personalised support, guidance and follow-up with a specialised contact person.

Customer Success Manager: Dolist Premium Support

rôle customer manager

Role

  • A multi-expertise specialist (techniques, platforms and data)
  • Coordinator & co-leader of the implementation and smooth running of your projects at Dolist
  • Pro-active follow-up with KPIs monitoring, reporting & areas for improvement

Périmètre & actions Customer Manager

Scope & Actions

  • Customer onboarding during the initiation phase
  • Personalised Customer Support with a reminder commitment
  • Operational follow-up and coordination of all projects carried out at Dolist and/or in conjunction with your external service providers
  • Regular reporting and follow-up interviews

Bénéfices du Customer Manager

Benefits

  • A unique contact at Dolist
  • It promotes the successful launch of your projects, even the most complex and those involving multiple internal/external parties.
  • It monitors your business and your results
  • It proactively suggests ways to improve the functionality of your system

​Dolist Customer Department : Ask for more information

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